Q: How do I get started?

A: Visit "Create an Account" under Register for a New Account to sign up as a Preferred Customer so we can begin rewarding you for your online purchases.Next, start thinking about the types of items you buy on a daily, weekly or monthly basis, and special purchases you make throughout the year, such as gifts for birthdays, weddings, anniversaries, graduations, holidays and other special occasions.

Check out our product categories on SHOP.COM for more possibilities. Then, start flexing your purchasing power and begin earning the rewards you deserve. Remember, at SHOP.COM, you get paid to shop with Cashback for the things you normally buy and for everything else you want and need!

Q: What is a Preferred Customer?

A: Our Preferred Customer Program is focused on developing quality, long-term relationships with loyal customers. As a Preferred Customer, you'll receive many great benefits that include:

• Customized services such as the Nutri-Physical® Nutritional Analysis, the TLS® Weight Loss Profile, and the Motives® Skincare Analysis.
• Toll-free ordering: 1-866-420-1709
• Easy and secure Internet ordering
• Multiple payment options

Q: What if I forget my Preferred Customer ID?

A: Please contact Customer Service at [email protected] or call 1-866-420-1709 for assistance.

Q: What is a OneCart® Store?

A: This means you are purchasing this item by using our convenient OneCart, which allows you to purchase items from different stores using just one checkout process. Shopping made simple!

To view the information on a specific OneCart Store, click the store name. Then, click “Store details” to view the OneCart store details or click “Store conditions” to view the OneCart store policies.

Q: What is Market America’s return policy?

A: Learn more about Our Return Policy here.

Q: What are Market America’s exclusive brands?

A: Learn more about Our Brands here.

Q: How long does it take to receive a Custom Cocktail?

A: Custom Cocktails are made-to-order products and may take up to 21 days to be fully made. They are shipped out via Two-Day Air once manufactured.

Q: I am experiencing problems printing product detail information. Please help.

A: If you experience this problem, please contact Customer Service at [email protected] or call 1-866-420-1709 for assistance.

Q: Who provides service for SHOP.COM Travel?

A: SHOP.COM Travel is powered by Priceline.com. Their contact number is 1-877-477-5807.

Q: How do I search for a product?

A: Enter a word or phrase into the search box at the top of the screen. Use the drop-down next to the search box to search within a specific category. Then click the magnifying glass icon or press Enter. The site will return all matching products. You can also browse all products within each category by using the category links below the search box.

Q: I cannot find the product I want on the site. Can you help?

A: If you're having trouble finding the product you're looking for using the search, try browsing for the product using the “Category” filters on the left of every shopping page. If you need additional assistance, please contact Customer Service at [email protected] or call {$customerservicephone} for assistance.

Q: What price will I be charged for products that are not in my local currency?

A: Foreign currency exchange data is provided by XE.com. These rates are updated daily and are used to display product prices in the currency/currencies appropriate to each site. Such displayed product prices, where they occur, are provided as a convenience for our shoppers. Actual charges are in the merchant's currency.

Q: How do I learn more about an item I want to purchase?

A: The item’s description will give you details about the item. For even more information, click the “See Details” link for the product. If you have any questions about the item, you can contact your Shop Consultant.

Q: How do I order products on SHOP.COM?

A: It's easy. Simply locate the product you're looking for and add it to your shopping cart or purchase directly from the store where appropriate.

Q: How do I add items to my shopping cart?

A: OneCart items: Once you've found an item you'd like to purchase, simply click the “See details” magnifying glass icon on the product from any search results page and click on the “Buy it Here” button to add to your OneCart. 

Partner Store items: Once you've found an item you'd like to purchase, simply click the “See details magnifying” glass icon on the product from any search results page and click the “Go to Store” button to complete the purchase.

Q: How do I purchase the items in my shopping cart?

A: Click the shopping cart in the upper right-hand corner of the page, then click “Checkout.” All of the products in your cart will display. Remove or adjust the quantity of any items in your cart. You will be led through the online ordering process from this page. You also have the opportunity to complete your order anytime you add something to your cart.

Q: What payment methods do you accept?

A: The main methods of payment are credit cards, debit cards, Click to Pay, PayPal, and PayPal Credit. Other payment methods may also be available.

Q: How is my card charged?

A: When you place an order, SHOP.COM creates a pending charge (preauthorization) for the total amount of the order excluding Cashback and gift cards. This is not an actual charge; all discounts will be applied at the time of the actual charge.

Q: Do I have to pay for my order in full?

A: Yes. The total amount of all item(s) ordered will be charged in full to your selected payment method. Online orders cannot be paid for on an installment basis.

Q: Is sales tax applied to my order?

A: In many states, your Shop Consultant may require the collection of required tax. This is not only for the price of the item, but also the shipping and handling, which are considered part of the total selling price. If you require additional information regarding your state sales tax laws, contact your state revenue department.

Q: How much do you charge for shipping and handling?

A: For Market America and OneCart purchases: Shipping and handling is calculated in the cart and varies according to each store's policy. You will have the opportunity to review this before completing your purchase.

For Partner Store purchases: Please consult the individual store's website for shipping information.

Q: What qualifies for free shipping?

A: To be eligible for free shipping, orders must contain at least CAN170.00 in eligible products (excluding taxes and other fees). All orders containing less than CAN170.00 in eligible products are eligible for $8.00 flat-rate shipping.

Q: Is the ordering process secure?

A: Yes! Our website uses the latest 128-bit encryption technology to protect your personal information. Our ordering process is totally secure from the beginning to end. Every credit card purchase is backed by our secure server technology. Our software meets industry standards and is among the best available for secured transactions. All customer information on this server is encrypted for your protection. While most pages on the site are not encrypted, you will automatically enter the secure server whenever your personal information is requested. It encrypts all of your personal information so that it cannot be read during transmission over the Internet. For your security, we use the same industry standard SSL (Secure Sockets Layer) as leading major commercial shopping sites to obtain confidential user information.

Q: Can I make changes to my order after it has been submitted?

A: Our goal is to pack and ship your order as quickly as possible; therefore, we will not be able to allow changes to your order once submitted.

Q: Do I receive a confirmation for the order I placed?

A: For Market America and OneCart Products: You will receive an order confirmation email from SHOP.COM.

For Partner Store Products: You will receive an order confirmation email from the Partner Store where the purchase was made. Please contact them directly with further questions.

Q: How can I check my order status?

A: For Market America and OneCart orders: Visit View My Orders under your Account. Click “details” next to the order you would like to view.

For Partner Store orders: Please consult the individual store's site for details.

Q: How do I track my order?

A: If your purchase was shipped using USPS or UPS, you can track your order online. The order tracking will display the delivery date of the items you purchased.

Q: When should I expect delivery?

A: For Market America products: Orders placed for Market America products usually ship within five to seven business days.

For Partner Store products: Please consult the individual store's website for specific details on delivery.

Q: I'm having shopping cart problems. What do I do?

A: If you are experiencing problems with your shopping cart, such as the cart showing as empty even after you have added products, this may be because of your browser cookies.Click here to view more information on clearing your browser cookies.

Q: Where do I make changes to my account?

A: Visit Account Or In the top menu bar, click the down arrow next to your name and click “All Account.”

Q: How do I update my billing address?

A: Visit edit my bill-to address under Account.

Q: How do I update my shipping address?

A: Visit edit my SHOP.COM address under Account. To edit an existing shipping address, click “edit” next to the address you would like to change. To add a new shipping address, click “add new ship-to address.”

Q: How do I update my credit card?

A: For Market America and OneCart orders: Visit edit my payment methods under My Account. Click edit next to the payment method you would like to update. Click “add payment method” to add a new credit card.

For Partner Store orders: Please consult the individual store's customer service page for their policy.

Q: How do I update my AutoShip?

A: Visit manage my autoships under Account. Click “view/edit” next to the AutoShip you would like to update.

Q: How can I change the password on my account?

A: On SHOP.COM: If you are logged in, visit change my SHOP.COM password under Account. If you are not logged in, click Forgot your password? on the Sign in page.

On Partner Store sites: Please consult the individual Partner Store site for further information on how to change your password."

Q: Can I refer my friends?

A: Yes! When you create a Preferred Customer account or when you're logged in, simply visit Invite Friends under Account. There's a default message to your friends, or you can customize it with your own message.

Your friends will start earning up to 50 percent Cashback on all of their own purchases where the Cashback logo appears when they are logged in as a Preferred Customer!

Q: What is the Cashback program?

A: Cashback is the revolutionary shopping program from SHOP.COM that saves you money and pays you to shop! Get paid for purchasing online the things you want and need, and have them delivered right to your door. You can redeem your Cashback once you reach the minimum $15.00 CAD requirement or use any amount of Cashback toward your OneCart purchase.

• Earn up to 50 percent Cashback for purchasing Market America products and those from our Partner Stores where you see the Cashback logo
• Find what you're looking for from thousands of stores and tens of millions of products and services using our lightning-fast search technology
• Take advantage of tons of great deals at your fingertips that you can quickly sort by price, color, style and many other attributes at the click of a button
• Save time and gas by not driving from store to store

Q: How do I earn Cashback?

A:

• Sign up as a Preferred Customer on any SHOP.COM participating website
• Be sure you are logged in each time you shop for Market America products or from our Partner Stores
• Get up to 50 percent Cashback for your qualifying purchases

Q: Who is eligible to participate in the Cashback program?

A: Anyone, as long as they:

• Provide us with a valid e-mail address and password for account access
• Are at least 18 years of age and reside in the U.S., Canada, Taiwan, Hong Kong, Australia, United Kingdom and/or Mexico
• Have a valid, physical mailing address (a P.O. Box won't work)
• Create a Cashback account by registering using our brief sign-up form
• Adhere to the Cashback Terms of Service found via the link in the footer of this page. Read this carefully for specific limitations.

Q: Is there a limit to the amount of cash I can earn by my loyalty to purchase products on SHOP.COM?

A: Absolutely not. SHOP.COM's Cashback program pays you to shop. We don't implement an earnings cap like many other rewards programs do. The more you purchase, the more you save and earn cash!

Q: How do I make sure my purchase qualifies for Cashback?

A: When you shop for products using SHOP.COM and see the green Cashback symbol, you'll know those products are eligible for Cashback. You can also see how much Cashback you'll earn for each qualifying item.

Please note: When you click the Cashback link within a sponsored ad, you may be asked to provide your e-mail address again. Please be sure to do so to ensure you receive your Cashback after you have purchased a product, as your e-mail address allows us to track your purchases.

Q: What are some of the limitations for getting Cashback?

A: In addition to Cashback limitations outlined in the Terms of Service, some stores may have further restrictions for getting Cashback. For example, a special sales event may make a purchase ineligible for Cashback.

Using a coupon for some stores could potentially void the Cashback for that store, including those you may receive via e-mail, see on a deal/coupon site or offered on a store's website. Since all stores have different terms and conditions, we cannot pay Cashback where stores follow this type of policy and impose certain purchasing restrictions.

Q: How does SHOP.COM know that I've made a qualifying purchase?

A: When you sign up and are logged in before you shop, qualifying purchases you make are tracked using your login information.

Q: What happens to my Cashback if I return, exchange or cancel a purchase?

A: Returns, exchanges and cancellations are subject to the individual store's return policy. If you return, cancel or exchange part or all of a purchase, the store may reverse your purchase with us. We won't be able to pay you Cashback from that transaction. Please refer to the individual store's page on SHOP.COM for more details.

Q: What happens if a store changes the Cashback amount since the last time I was on the site?

A: It's possible that the Cashback amount has changed from what you may have seen on a previous visit. The Cashback you earn is what is posted with the product at the time of purchase, so we can't honor a Cashback amount you saw on an earlier visit if it has changed.

Q: How long does Cashback take to post to my account?

A: Cashback posts within 24 hours for any Market America product and within two weeks for a Partner Store purchase.

Q: How long does pending Cashback take to be awarded?

A: Cashback can be in a pending status for up to 90 days before it is awarded.

Q: What should I do when a purchase isn't showing up in my account?

A: Reasons the purchase is not showing up in your account may include:

• You have not waited long enough for the Cashback to apply to your account.
• The store might not recognize the purchase as complete because the item(s) might be on backorder, payment is processing, or other reasons. Contact the store directly to confirm that the purchase was processed. If the merchant confirms that the purchase was processed, please contact your Shop Consultant for further help
• You opened a Partner Store's website in a different web browser. All Partner Store transactions must be initiated via SHOP.COM.
• Your order was cancelled or the goods or services were returned.
• You used a separate discount or coupon, gift card, or a gift certificate.
• Some popular browsers have changed their settings to prevent tracking of your browsing information. Visit https://ca.shop.com/shopping-tips-v.xhtml for tips to enable tracking on the most popular browsers. While these changes are intended to increase your privacy, they also impact our ability to track your orders for IBV credit. One such browser is Safari, which utilizes Apple’s Intelligent Tracking Prevention 2.0 technology for macOS and iOS (Mac, iPhone and iPad). For more information and technical details, visit https://webkit.org/blog/8311/intelligent-tracking-prevention-2-0/ Most of our Partner Stores have made the necessary changes to ensure your orders are tracked and you receive IBV. However, some are still working on implementing the required measures to prevent certain browsers like Safari from blocking order tracking.
• Additional limitations for purchases on certain Partner Store sites might apply. See that store's policy for further information.
• If none of these conditions apply, forward a copy of the order confirmation e-mail to [email protected] for further research.

Q: How can I use my Cashback immediately?

A: When you make qualifying purchases using our OneCart checkout for Market America products and Premier Partner store products, your Cashback can be redeemed and applied to subsequent purchases as a payment option as soon as it appears in your Cashback account as Available.

Remember, in order to redeem for actual cash, you must at least have accrued the program's required threshold amount of $15.00 CAD.

Q: Which OneCart stores accept Cashback as payment on SHOP.COM?

A: The cash you earn can be used as a payment option for purchases you make on participating SHOP.COM partner stores. Look for the OneCart logo or go to the Store Page and sort by OneCart Stores to see participating stores.

For Canada, Australia and Mexico, Cashback can only be applied to the purchase of Market America products. Simply select the Cashback payment option at checkout to apply the available cash in your account to your purchase.

Q: How do I redeem Cashback?

A: Visit your cashback account under Account. If you meet the Cashback requirements, a “redeem now” link will display below your Cashback total.

Q: How will I receive my cash?

A: When you first request to redeem Cashback from My Account, you will need to enter your bank account information so that your MA Cashback can be electronically transferred. The name on your customer account must match the name on your bank account. Remember, you can request Cashback as long as you have met the Cashback requirements.

If you have any questions or comments about SHOP.COM or the products and services we provide, please contact us using our contact form, email [email protected], or call 1-866-420-1709.

Q: How much do you charge for shipping and handling?

A: For OneCart purchases, shipping & handling is calculated in the cart and varies according to each store's policy. You will have the opportunity to review this before completing your purchase.
For all other orders, please consult the individual store's website for shipping information.

Q: What is a Shopping Trip ID?

A: A Shopping Trip ID is a unique number that lets us know that you left SHOP.COM to visit a partner store. This unique number lets us know each and every visit you make to our partner stores by date and time.

Q: Does the Shopping Trip ID let me know if I earned cashback from that trip?

A: Yes, we will record each and every trip you make to a partner store and if you complete a purchase in one of those trips, we will identify which trip ID generated the cashback. Simply look for the icons next to the trip ID.

Q: What happens if I do not see my cashback showing on my Cashback report or Shopping Trip Activity report?

A:Please allow up to 7 business days for your purchase to be awarded to your account. If after 7 business days has past, locate the Shopping Trip ID for the store you ordered from on the day of the order. By clicking the Shopping Trip ID, you will be presented an online form to complete and send to customer service.

Q: I made one Shopping Trip to a Partner Store and placed two orders back to back but only one tracked to my Shopping Trip. Why did that happen?

A: In order for each order to track, you must click and generate a new trip ID for each order. Once you complete an order and need to make another one, you must click back through SHOP.COM and get a new trip ID for the next purchase. If you do not, then only the first order will count — the next order will not unless you click through SHOP.COM again before making the next purchase.

Q: What if I do not have a Shopping Trip for the day of my purchase?

A: All purchases must have a Shopping Trip ID on the day of the purchase. By having this ID, it provides us activity that you were logged in to your account and clicked on a qualified link through SHOP.COM or Shop Buddy.

Q: How far back am I allowed to see my shopping trips?

A: The total amount of Shopping Trips that are available to everyone is 3 months (90 days).

Q: How do I earn cashback with SHOP Local?

A: Earning cashback with the SHOP Local program requires that the credit card or debit card used for the transactions be linked to SHOP Local before a transaction occurs. Cashback percentage is based on the time when the card is charged / swiped (at this time some merchants have Time Based Offers). When the SHOP Local program cashback is calculated, your percentage of cashback is based on your sub-totaled bill, excluding tips, surcharges and sales tax. Cashback will not be awarded for transactions where the offer requirements have not been met, payment card is not linked, the card or transaction does not meet the eligibility requirements for cashback, the credit card or debit card expired and has a new card number that is not linked, the transaction or payment is PIN (not signature) based, or where third party ordering and delivery services are used. Transactions that are more than 30 days old cannot be credited and cashback will not be awarded. See the SHOP Local FAQ's.

Q: How long do I have to request for a missing cashback order?

A: You have up to 60 days to submit a missing order inquiry for any online retail purchase. After 60 days, the trip ID will be disabled for submitting the missing order request and you will not be able to fill in the request online. If it is a travel request past the time frame, please contact our customer service for assistance.

Q: Why should I disable my Ad Blocker?

Disabling your Ad Blocker allows SHOP.COM to properly track shopping trips to our partner stores. You can turn your Ad Blocker back on after you have completed shopping from our partner stores. Temporally disabling your ad blocker will help you earn Cashback when shopping from SHOP.COM.

Users with AdBlock or Adblock Plus installed may experience issues receiving Cashback. It is best to disable your Ad Blocker programs during your shopping session in order to earn cashback properly. You may turn it back on after you have finished shopping.

If you are using Chrome, Safari & Firefox for your Internet Browser, please add or subscribe to the SHOP.COM Cashback filter list by clicking 'Enable Cashback' button above and following any browser prompts as necessary. Although you whitelist SHOP.COM's links in your Ad Blocker, it is still recommended that you turn OFF your Ad Blocker during your shopping session to best earn Cashback when your shop.

Q: What is a SHOP.COM gift card?

A: SHOP.COM Gift Card is a payment method that can be used to purchase items sold directly on the SHOP.COM website.

Q: Can I purchase SHOP.COM partner store products (e.g. Home Depot, Target, etc...?) with my SHOP.COM gift card?

A: At present, you cannot purchase products from such partner stores as Home Depot, Target, etc... and pay for them using a SHOP.COM gift card because you cannot add their products directly to the SHOP.COM shopping cart.

Q: How do I order or reload my MA Gift Card?

A: MA Gift Cards will no longer be available for purchase or reloading of funds. Preferred Customers and Distributors can purchase the new Digital SHOP.COM Gift Card on SHOP.COM.

Q: Can I return a SHOP.COM Gift Card?

A: No, SHOP.COM Gift Cards are nonrefundable.

Q: Is the SHOP.COM Gift Card available outside the USA?

A: Shop.com Gift Cards are available in the United States, Canada, Mexico, United Kingdom and Australia. SHOP.COM Gift Cards for one country cannot be used on another countries website. Example: SHOP.COM gift cards for the United States cannot be used on the SHOP.COM Canadian site located at ca.shop.com and can only be used for items shipped within the United States using US ship-to addresses. SHOP.COM Canada gift cards cannot be used on the SHOP.COM United States site located at www.shop.com and can only be used for items shipped within Canada using Canadian ship-to addresses.

Q: Where can I view my SHOP.COM Gift Card balance?

A: You can view your SHOP.COM Gift Card balance on SHOP.COM by navigating to the Account section and selecting the Manage My Gift Cards link.

Q: Can Market America Distributors use the MA Gift Card to purchase items in the UnFranchise Business Management Center?

A: Yes. Ordering of Distributor products on my.unfranchise.com is supported.

Q: Where can I redeem my SHOP.COM gift card?

A: SHOP.COM Gift Cards can be used to purchase items sold directly on the SHOP.COM Web site. To contact Customer Service call 1.866.420.1709.

Q: Do I receive CashBack on the purchase of a SHOP.COM gift card?

A: No CashBack or other incentives are awarded for SHOP.COM gift card purchases. However, you will receive CashBack on purchases made with the SHOP.COM gift card.

Q: Are there any fee's associated with the SHOP.COM Gift Card?

A: No. There are no maintenance fees associated with the SHOP.COM Gift Cards in the United States and Canada.

Q: What happens if my SHOP.COM gift card is lost or stolen?

A: If your SHOP.COM gift card is lost or stolen, you will need to contact Customer Service at 1.866.420.1709.

Q: What is Pay in Installments?

A: Pay in Installments is a new payment option offered by SHOP.COM that allows consumers to split the cost of a purchase into multiple equal payments over time through installment loans from lenders that participate in the Mastercard Installments Program.

Q: What are the benefits of paying in installments?

A: Pay in Installments provides consumers with additional financial flexibility to spread the cost of a single purchase over time with a wide range of convenient repayment options. The consumer does not need to have an existing relationship with the lender or have a Mastercard to apply for a loan, and applying will not impact their credit score.

Q: Which items are eligible for Pay in Installments?

A: A Pay in Installments banner will be displayed on product detail pages for items that are eligible for checkout with Pay in Installments. The Pay in Installments option will also be displayed at the payment page if the consumer's total cart size qualifies.

Q: What types of installment offers are available?

A: There are many different installments offers that a consumer may be eligible for, including zero-interest and APR with varying length of terms. The installment offers that are specifically displayed and offered to consumers are subject to the lender's policies. SHOP.COM does not have any input on what each consumer is eligible for.

Q: When is my first payment due?

A: The repayment schedule will be provided to the consumer directly from the lender. Depending on the lender and the offer selected, the first payment may be due at the time of purchase. The lender may also offer the option to automatically make future payments, so the consumer does not need to manually pay each time.

Q: What are the requirements of using Pay in Installments?

A: Consumers must be over 18 years of age, a resident of the U.S., hold an eligible Bank checking account/debit card to make future loan repayments, and meet specific credit eligibility terms to qualify. A complete list of requirements will be available in the loan application provided to the consumer during the checkout process.

Q: What is the minimum purchase amount to be eligible for Pay in Installments?

A: The minimum purchase amount eligible for Pay in Installments is $100.

Q: How does a consumer submit a return or cancel an order?

A: The consumer will need to contact SHOP.COM directly if they need to cancel an order or need to make a return. SHOP.COM will provide the consumer with additional instructions in accordance with its standard return policy. Once a return or cancellation has occurred, the lender will reconcile any repayments that have already been made.

Q: Who should the consumer contact if there is a question regarding an installment loan/application?

A: For more information on the terms of a Pay in Installment loan or application, the consumer can contact the applicable lender based on instructions provided to them during the loan application process and/or through their loan confirmation email.

Q: What is VIFT?

A:  VIFT is the digital wallet that pays cash daily. VIFT houses your Cashback, retail profit, and account credit, and makes it easy for you to redeem your funds or use them on future purchases.

Q: Are there any benefits for using VIFT to make purchases?

A: 1% is awarded back to you in cash for every purchase you make that uses your VIFT balance to cover your total in its entirety.

Q: Are there any fees or charges for redeeming cash from my VIFT wallet?

A: Depending on your redemption method, you may incur little to no fees. Visit your VIFT wallet for more details.

Q: How long does a cash transfer from my VIFT wallet to my bank account take?

A: Transfer speeds vary based on your selected redemption method.

Q: Is there a minimum cash threshold for redemption?

A: Yes. You must have a balance of $15.00 to redeem cash to your bank account. However, there is no minimum balance required to use toward future purchases.

Q: How do I redeem cash?

A: We offer fast, low-fee payouts. Go to your account and follow the instructions provided to redeem cash easily.

Q: What happens if I don't have a bank account?

A: Shoppers who don’t have a bank account may use their VIFT balance to fund future purchases or redeem using PayPal.

Q: Can I track my VIFT balance and transactions?

A: Absolutely. Your VIFT wallet records your Cashback balance and transaction history in one central location for your convenience.

Q: Are there any limits on the balance I can accumulate?

A: No. You can accumulate as much cash as you want in your VIFT account.

Q: What should I do if there is an issue with my VIFT?

A: Please contact our customer support team at [email protected] to report any issues.

Q: What is the difference between Cashback and VIFT?

A: Cashback is rewarded when you shop. The VIFT digital wallet is where your funds are held to redeem or be used for shopping.

Q: Is VIFT safe?

A: Yes! We use state-of-the-art technology to keep your VIFT funds and personal information secure during your shopping experience as well as when you redeem cash to your bank account or PayPal.

Q: Where can I find my transaction history?

A: Your transaction history can be easily accessed in your VIFT wallet.